How do I use DialCheapest services?
Dial the country's access number. When prompted, enter the destination number along with the international code. (For example, in order to call Canada, dial the access number 08449780040. At the voice greeting, enter the destination number starting 001.) You can at anytime press ## for follow on calls or to place another call or to cut the international part of the call without disconnecting from the dialcheapest access number.

How do I sign-up DialCheapest services?
You need not sign-up, no userids, no remembering passwords, no contracts - a complete hassle-free service. All you have to do is call the appropriate access number, and dial your destination number.

Why is DialCheapest better than other instant dial services?
DialCheapest is primarily driven by quality of service. Our calls are carried by reputed carriers like BT and MCI, so we can maintain and assure the highest line quality. Our service also allows ## follow on calls, unlike most other instant dial services.

Why am I unable to dial certain DialCheapest access numbers?
Some operators may not allow calls to access numbers outside their service. This is generally very rare and most operators allow access to DialCheapest. If you are unable to connect to DialCheapest numbers, please contact your relevant service provider.

What are the administration or subscription charges?
You need not pay anything except enjoy the low call rate to your country.

Can I use DialCheapest from payphones?
DialCheapest access numbers can be used from any payphones or UK Network Phone. Be careful if your are making calls from payphones as they may be surcharged and you may have to pay more than the price mentioned in the website.

How are my calls billed?
The charges for calls to our access numbers will simply appear on your phone bill from your phone service provider (for example, In case you use BT phone service at home then you will be charged by BT for using DialCheapest in their bill to you).

Can I ring DialCheapest access numbers from my mobile?
Yes, you can. DialCheapest can be used on all mobile service providers in the UK.

Are there peak and off-peak rates?
No, you can call using DialCheapest at any hour with same rates. DialCheapest rates remain the same 24/7.

Can I really make free International calls using DialCheapest?
Yes, you can! It's true. Some UK mobile operators treat calls to 0844 numbers as inclusive cross-network minutes on their mobile packages. O2, Virgin, Vodafone, T-Mobile, Orange, 3G offer tariffs that can be used to get the maximum out of using DialCheapest service. We advice you to get in touch with your mobile phone provider to check their rates and free offers to any of DialCheapest access numbers. You can get in touch with UK mobile operators on the following numbers:

I am an NTL, Tiscali, Vonage or Telewest customer, can I still use DialCheapest?
Of course, but bear in mind all our rates are based on calls from a BT landline. Please check with your phone service provider to ensure there are no surcharges involved to call the access numbers.

Do the call prices include VAT?
Yes. There are no hidden or extra charges.

Can I use these access numbers outside the UK?
No, our access numbers can be used only from UK. If you are living abroad, unfortunately you will not be able to use our service.

When does billing start for the call?
Your billing starts as soon as you are connected to the DialCheapest access number. It terminates with the end of the call.

DialCheapest has overcharged me!
We do not charge you. BT (or your other phone service provider) charges you for the call to the access number.

How do I contact customer support?
Any questions you may have can be emailed to us and we will get back to you within 24 hours.

When I ring someone abroad will they be charged?
No, the person receiving the call will not be charged.

How much can I save by using DialCheapest instead of BT, NTL or Telewest?
On an average, you can save upto 70% on international calls.